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Return & Refund Terms

Terms of Service

  • Orders ship within 1-2 days, shipping time varies based on destination (average of 3-10 business days).
  • Return products within 7 days of receiving your delivery. Please provide tracking number.
  • Order Cancellation is acceptable within 24 hours. Please contact us via Email / WhatsApp or Return Button (on the Bottom of the web)  to cancel the order.

Return & Refund

  • If the product customer received is a defective one, we accept refund or resend a new one to customer.
  • If customer want to return it without reason, please return it within 7 days of receiving your order, on this condition, customer may charge the shipping cost of return.
  • If customer don't receive the order, we can refund you directly or resend you again.

Return & Refund Method

  • Contact us by clicking the "Return" button or "Contact us" button.
  • Contact us via Email: Luxshell@163.com
  • Contact us via Wahtsapp: +86-158-8939-0868
  • We will refund you within 2 working days